FAQ
Join us on an extraordinary flavor journey that will tantalize your senses and indulge in the exceptional.
© COPYRIGHT – SIENNA SPIRITS
TERMS & CONDITIONS
ABOUT OUR
SPIRITS
WHAT IS SIENNA SPIRITS?
Sienna Spirits is a female led & operated distillery established in Maryland during 2022. We have been producing award-winning rums & vodka ever since. Our history is rich, and the hunger for continued innovation in the spirits industry never ceases.
HOW DO YOU MAKE YOUR RUM?
Rum is made using only three ingredients: RAW organic sugarcane, yeast and water. Ingredients are fermented, then distilled, aged, filtered and blended.
WHAT IS WHITE RUM?
White rum is usually a light-bodied variant with a soft, sweet taste. It’s often used in light refreshing cocktails, especially favorites, like the Mojito and Daiquiri.
WHEN DOES RUM EXPIRE?
If stored correctly, rum will last a number of years. Ensure It’s tightly sealed so the flavor doesn’t escape, and keep it in a cool, dry place to preserve its integrity.
DOES APPLEBAUM OR ARIZONA REAPER NEED TO BE REFRIGERATED?
No, they do not need to be refrigerated. Once opened, they have a shelf life of 2-3 months. We just personally always prefer a chilled glass or on the rocks.
DOES SIENNA SPIRITS USE ARTIFICIAL FLAVORING?
Oh, Hell no!
SIENNA SPIRITS uses all organic, non-GMO products. We only use all natural honey which is USDA organic, true source certified, and hand selected by our master distiller. All apples, peppers, botanicals, herbs and spices are examined & hand selected for only the highest quality product.
ABOUT ORDERING
IN OUR SHOP
CAN YOU SHIP TO A POST OFFICE BOX?
We are unable to ship wine, champagne and spirits to P.O. Boxes.
HOW CAN I TRACK MY ORDER?
Once your order is prepared to ship, you will receive a shipping notification that contains a tracking number. If you do not receive this email, please check your spam folder.
The tracking information will link to FedEx, UPS or local couriers. Please note that you will not see movement on the tracking number until it has been scanned into the local shipping facility. Once this has been done you can check the tracking number to see when your package will arrive.
Please note that often packages will not register movement until later in the day. If your package was completed for shipment after 3 pm, tracking may not register until the next business day.
We offer Ground Shipping and have a 3-5 Business Day (Monday-Friday) delivery window except for engraved bottles. Orders containing engraved bottles have a delivery window of 7-10 Business Days. If a product is out of stock when you place the order, it usually takes approximately 1-2 additional days to prepare the shipment. We will contact you if your order contains an item that is either out of stock or backordered.
Regular ground shipments with a 5-7 day delivery window will be shipped the same day if the order is placed before noon in the state of delivery. If placed after 12:00 pm, shipping will occur the following business day (M-F), although we do try to ship the packages as swiftly as possible.
Once your order is prepared to ship, you will receive a shipping notification email which contains a tracking number. If you do not receive this email, please check your spam folder. Please note that at the present time, due to COVID-19 impacts on logistics and shipping companies, there can still be significant delays from when your product is prepared for shipment and the time it reaches its final destination.
HOW CAN I PAY FOR MY ORDER?
You can make purchases using your American Express, Visa, MasterCard or Discover credit card, PayPal as well as Apple Pay.
Please note that we do not accept international credit cards at this time via our website. If you are based internationally and wish to place an order to be shipped to family, friends or colleagues who reside or work in one of the many states where we are able to deliver, please submit a request HERE.
WHEN WILL MY CREDIT CARD BE CHARGED?
Your credit card will be charged once you’ve successfully placed the order. If for any reason we cannot process your order, your credit card will be refunded.
At times we might run a special promotion that will require payment in advance of shipment. If this is the case, it will be stated on the product page.
Please note that any orders placed using Apple Pay are charged at the time the order is placed.
This is a feature of this payment method and ReserveBar does not have control of the process.
CAN I RETURN MY PURCHASE?
We do not accept returns unless it is with regards to the following: If it falls into one of these categories the customer must notify within 30 days of delivery.
- Damaged, Missing or Wrong Item: If you receive your order and they find any of the items to be damaged, not there, or not what you ordered. We can either refund you or resend your correct items. On some occasions the fulfillment center will ask you to ship the item back by providing a return label or call tag.
- Mistake or Wrong Engraving: If you receive your engraved item(s) and it is wrong in any way we can ask the fulfillment center to re-do the engraving and send a new bottle(s). In some cases, the fulfillment center will send a return label for the wrong item.
HOW LONG WILL MY REFUND TAKE?
Once a refund is agreed upon between the customer and our support agent, it will be processed immediately. Please note, if you are sending a package back to us, you will be refunded once the package is tracked for return. Refunds sometimes take 2-3 days to appear back in your account. This depends upon the bank card that was used and their policies.
I AM MISSING PRODUCTS FROM MY ORDER.
I DIDN’T RECEIVE AN ORDER CONFIRMATION.
Once your order is placed, an order confirmation email is sent out. If you did not receive it, please check your spam folder. You can submit a request with our support team HERE to receive an additional copy of your order receipt, should you need one.
Please check your order receipt carefully for any mistakes in engraving and the accuracy of the billing address. Please note that once the engraving process has begun, we cannot change the engraved message and you will be charged for the bottle with the error, as well as a newly purchased bottle. If your bottle ships out to an incorrect address, you will incur an additional charge for reshipping the bottle. Any errors in the shipping address will cause a delay in the shipment.
I DIDN’T RECEIVE AN ORDER CONFIRMATION.
Once your order is placed, an order confirmation email is sent out. If you did not receive it, please check your spam folder. You can submit a request with our support team HERE to receive an additional copy of your order receipt, should you need one.
Please check your order receipt carefully for any mistakes in engraving and the accuracy of the billing address. Please note that once the engraving process has begun, we cannot change the engraved message and you will be charged for the bottle with the error, as well as a newly purchased bottle. If your bottle ships out to an incorrect address, you will incur an additional charge for reshipping the bottle. Any errors in the shipping address will cause a delay in the shipment.
HOW OLD DO YOU HAVE TO BE TO PLACE AN ORDER?
Yes, you need to be 21 or over to place an order with Sienna Spirits
In order to remain compliant with federal laws that govern the shipment of alcohol, please ensure that there is an adult age 21 or over available to sign for the delivery at the shipping address you specify. A valid ID may be required upon delivery.
You can buy Sienna Spirits online (link to web store) through at your local liquor stores (link to find us map) if they are open, or check out DRIZLY or UBER to get SIENNA SPIRITS® delivered to you.
A BIT OF
HISTORY
WHERE IS SIENNA SPIRITS® GENTLEMEN’S RESERVE VODKA MADE?
SIENNA SPIRITS® GENTLEMEN’S RESERVE Vodka is distilled & bottled in Maryland. Discover even more about the origins of Sienna Spirits and learn the story.
CAN YOU DRINK FLAVORED RUM BY ITSELF?
Much like how you can enjoy the nuanced taste of SIENNA SPIRITS® by itself, you can also appreciate the taste of our flavored products, bursting with fruit flavor, on its own. You can pour any of our flavored rums or GENTLEMEN’S RESERVE® Vodka over ice for a flavorful drink, but you may prefer to serve it with soda water for a super simple cocktail.
WHAT ARE THE BEST MIXERS FOR GENTLEMEN’S RESERVE® VODKA?
Shaken, stirred or however you like it, GENTLEMEN’S RESERVE is the perfect complement to your favorite mixers. Check out our cocktails (link to recipes) for inspiration. Looking for lighter options? Learn about the lighter side of cocktails.
You can buy Sienna Spirits online (link to web store) through at your local liquor stores (link to find us map) if they are open, or check out DRIZLY or UBER to get SIENNA SPIRITS® delivered to you.